TruGolf Customer Support

To trim matted down turf, simply use a sharp pair of scissors and cut away matted turf at an angle as shown below. Once holes are trimmed, clear any remaining debris using a vacuum.

Step 1 – Make sure overhead light is on and shining over the sensors.

Step 2 – If E6Golf is running Exit and Restart E6Golf. In the process of Exiting  or after Launching E6Golf if a TruTrac Dialogue window appears (“TruTrac golf club sensors are completely covered or the overhead light is not turned on. Please refer to the manual for more information.”) Select OK. Check for any sensors that are being blocked these will be highlighted in red.



Step 3 – Clear any debris from sensors. Over time turf may become matted down, trim turf around the affected sensors (see Trimming Turf section). Adjust overhead light until all sensors are working correctly.

Step 4 – If all sensors are clear and working, Launch Practice Area and then select DRIVING RANGE to hit a few test shots. If still not registering shots continue to the next step.

Step 5 – Exit E6Golf. Double Click the SIM ACOUSTIC shortcut on the Desktop. Test each microphone by clapping about 1 foot away from each microphone. If one or more microphone sensors are nonresponsive check the connections on the microphone and then on the sensor board to make sure they are all tightly connected. Each connection should be joined together and then tightened with a half twist.

Step 6 – Power cycle the sensor board: (usb) unplugging the usb from the board and plug it back in or (serial) unplug the power supply from the board and then plug it back in.

Step 7 – Launch E6Golf and then Launch the Practice Area > select DRIVING RANGE to hit a few test shots. If still not registering shots contact Customer Support.

Step 1 – Click the START Menu > DEVICES and PRINTER. Select “USB Dongle – Software Protection Device”.

Step 2 – If there is a Yellow Error indicator Icon Right Click and Select TROUBLESHOOT. If USB Dongle – Software Protection Device is not present or Troubleshoot didn’t work remove dongle.

Step 3 – Run Driver Installation by following the below instructions.

*Do not have dongle plugged in at this point*

1. RIGHT CLICK on the E6Golf Icon and choose properties.
2. Select  “OPEN FILE LOCATION” or “FIND TARGET” this will take you to C:\Program Files\TruGolf\E6 Golf
3. Double click on the DONGLEINSTALL.EXE
4. User Account Control > CLICK YES
5. Check the box next to KEYLOK 2 (USB w/Driver) > click BEGIN INSTALL.
6. Insert the USB Dongle into any of the available USB slots. When the Found New Hardware Wizard Dialog window opens select “Install the software automatically (Recommended).” Click NEXT.
7. Once Installation is complete click FINISH.

Error:
Error opening device” The port “COM3” does not exist.
Initializing FormDiagnosticOptical couldn’t set diagnostics processor RTS enable.
Initializing FormDiagnosticOptical could not write to Diagnostics Processor Port COM3.

Click START MENU Button in Windows > Right Click COMPUTER > Select PROPERTIES

Select DEVICE MANAGER (Top of Left Column)

Select PORTS (COM & LPT) > Right Click PROLIFIC USB-to-Serial Comm Port (COM?) > Select PROPERTIES

Select PORT SETTINGS TAB > Click ADVANCED

Set COM Port Number = COM3 > Click OK

Having improper resolution settings can effect how E6Golf displays on your simulator's screen.

1. Right click on the desktop
2. Select SCREEN RESOLUTION
3. Use the RESOLUTION drop down menu to select the appropriate setting. (See below)

Technique Personal - 1024x768
Technique Professional - 1024x768
Technique Prestige - 1400x1050
Newport - 1024x768

1. Putter club head must pass over all three rows of sensors
2. Make sure you are NOT casting a shadow over the sensors except by your putter, if so check that your overhead light is positioned properly.
3. Room lights can cause issues with the tracking system. Dimming or turning off lights may help with putting issues.

1. Download the file TruUpdate.zip
2. Extract zip contents to C:\trugolf\e6 golf
3. Then run the TruUpdate.exe
4. Follow the on screen instructions

TruBalance Manual

Tips & Tutorials

If you have an authorized Security Dongle and would like to install the latest version of E6Golf follow the Instructions below.

 

1. Download and install WinRAR: http://www.win-rar.com/postdownload.html?&L=0
Note: This is the tool needed to extract E6GOLF after it is downloaded.

 

2. Create a new folder on your desktop and name it E6GolfRAR

 

3. Download E6Golf here: E6Golf Installer (8.8 GB)

 

4. SAVE the download to the E6GolfRAR folder you created on the desktop
Note: Download could take up to six hours depending on your internet speed.

 

5. Right Click on the E6_Installer.rar file located in the E6GolfRAR folder on the desktop, and select EXTRACT HERE. Run the e6installer.exe and follow the onscreen instructions.

Download: E6Golf User Manual with Installation instructions.

 

6. When the installation is complete you can delete the E6GolfRAR folder from your desktop or move it to another location.

If you have purchased additional course packages, the Security Dongle will need to have the authorization updated before you are able to play the courses in E6Golf / E6Golf Lite.

 

Part 1 - GENERATE A DONGLE PACKET

 

1. LAUNCH PRODUCT AUTHORIZER

WINDOWS 7 - Click START MENU > ALL PROGRAMS > TRUGOLF > PRODUCT AUTHORIZER. User Account Control > Click YES

 

WINDOWS 8 - Locate and launch the PRODUCT AUTHORIZER on the START SCREEN.

 

2. Product Authorizer (BETA) - Click on GENERATE DONGLE PACKET

 

3. Save Dongle Information Packet - Save (.dip) file to the DESKTOP by Selecting "Desktop" on the left and then clicking SAVE.

 

4. Attach the (.dip) file to an email and send to the Customer Support Representative assisting you, or Contact Customer Support for email.

 

When you have received the DONGLE UPDATE (.paf) file from Customer Support continue on to PART 2.

 

PART 2 - APPLY THE DONGLE UPDATE

 

If you have done so already, save the (.paf) file you received from TruGolf Customer Support to your computers DESKTOP.

 

1. LAUNCH PRODUCT AUTHORIZER

WINDOWS 7 - Click START MENU > ALL PROGRAMS > TRUGOLF > PRODUCT AUTHORIZER. User Account Control > Click YES

 

WINDOWS 8 - Locate and launch the PRODUCT AUTHORIZER on the START SCREEN.

 

2. Apply Update - Click on the APPLY UPDATE button.

 

3. Apply Product Authorization File - Locate the (.paf) file you saved on your DESKTOP. Click OPEN.

 

4. Update applied Successfully - Click OK.