TruGolf Customer Support

To trim matted down turf, simply use a sharp pair of scissors and cut away matted turf at an angle as shown below. Once holes are trimmed, clear any remaining debris using a vacuum.

Step 1 – Make sure overhead light is on and shining over the sensors.

Step 2 – If E6Golf is running Exit and Restart E6Golf. In the process of Exiting  or after Launching E6Golf if a TruTrac Dialogue window appears (“TruTrac golf club sensors are completely covered or the overhead light is not turned on. Please refer to the manual for more information.”) Select OK. Check for any sensors that are being blocked these will be highlighted in red.



Step 3 – Clear any debris from sensors. Over time turf may become matted down, trim turf around the affected sensors (see Trimming Turf section). Adjust overhead light until all sensors are working correctly.

Step 4 – If all sensors are clear and working, Launch Practice Area and then select DRIVING RANGE to hit a few test shots. If still not registering shots continue to the next step.

Step 5 – Exit E6Golf. Double Click the SIM ACOUSTIC shortcut on the Desktop. Test each microphone by clapping about 1 foot away from each microphone. If one or more microphone sensors are nonresponsive check the connections on the microphone and then on the sensor board to make sure they are all tightly connected. Each connection should be joined together and then tightened with a half twist.

Step 6 – Power cycle the sensor board: (usb) unplugging the usb from the board and plug it back in or (serial) unplug the power supply from the board and then plug it back in.

Step 7 – Launch E6Golf and then Launch the Practice Area > select DRIVING RANGE to hit a few test shots. If still not registering shots contact Customer Support.

Step 1 – Click the START Menu > DEVICES and PREINTER. Select “USB Dongle – Software Protection Device”.

Step 2 – If there is a Yellow Error indicator Icon Right Click and Select TROUBLESHOOT. If USB Dongle – Software Protection Device is not present or Troubleshoot didn’t work remove dongle.

Step 3 – Run Driver Installation by following the below instructions.

*Do not have dongle plugged in at this point*

1. RIGHT CLICK on the E6Golf Icon and choose properties.
2. Select  “OPEN FILE LOCATION” or “FIND TARGET” this will take you to C:\Program Files\TruGolf\E6 Golf
3. Double click on the DONGLEINSTALL.EXE
4. Check the box next to USB Dongle > click OK > click BEGIN INSTALL.
5. Insert the USB Dongle into any of the available USB slots. When the Found New Hardware Wizard Dialog window opens select “Install the software automatically (Recommended).” Click NEXT.
6. Once Installation is complete click FINISH.

Error:
Error opening device” The port “COM3” does not exist.
Initializing FormDiagnosticOptical couldn’t set diagnostics processor RTS enable.
Initializing FormDiagnosticOptical could not write to Diagnostics Processor Port COM3.

Click START MENU Button in Windows > Right Click COMPUTER > Select PROPERTIES

Select DEVICE MANAGER (Top of Left Column)

Select PORTS (COM & LPT) > Right Click PROLIFIC USB-to-Serial Comm Port (COM?) > Select PROPERTIES

Select PORT SETTINGS TAB > Click ADVANCED

Set COM Port Number = COM3 > Click OK

Having improper resolution settings can effect how E6Golf displays on your simulator's screen.

1. Right click on the desktop
2. Select SCREEN RESOLUTION
3. Use the RESOLUTION drop down menu to select the appropriate setting. (See below)

Technique Personal - 1024x768
Technique Professional - 1024x768
Technique Prestige - 1400x1050
Newport - 1024x768

1. Putter club head must pass over all three rows of sensors
2. Make sure you are not casting a shadow over the sensors except by your putter, if so check that your overhead light is positioned properly.
3. Room lights can cause issues with the tracking system. Dimming or turning off lights may help with putting issues.